March 2020: Dealing with Customer Abuse

Customer Abuse: The Reject Shop’s Frontline Solutions

Date & Time: Tuesday 10 March at 12:00pm

PLEASE NOTE CHANGE OF VENUE:

Venue: Venue: DXC Technology, Level 19 (Board Room 1), 360 Collins Street, Melbourne
(between Queen & Elizabeth Streets).

Customer abuse: The Reject Shop’s frontline solutions

Customer abuse is a growing problem in the retail industry that can take a heavy toll on workers’ confidence and wellbeing. Of the Reject Shop’s 6,000 team members, a majority are part-time and 60% are under the age of 25. This means many are inexperienced and particularly vulnerable when faced with customer aggression. Kenn Rogers, Safety Team Leader of the Reject Shop, will give a lunchtime presentation on 10 March 2020... Read More

Note: When booking for the Event, please ensure you select the March Meeting from the dropdown list (shaded orange), to RSVP to this meeting.

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Annual Christmas Networking Lunch 2019

Networking at Parliament House

Central Safety Group's annual Christmas networking lunch on Tuesday 10 December 2019 was very popular once again. Along with the many members in attendance, it was great to see some new faces and a few of our speakers from 2019.

CSG Christmas Lunch 2018 Parliament House

For the third year in a row, the event was held in the dining room at Parliament House Victoria, where we all enjoyed a delicious meal featuring seasonal Victorian

produce. Best of all we had the dining room to ourselves, which was conducive to excellent conversation and a relaxed atmosphere.

The occasion was also an opportunity to reflect on the past year. While the group faced a few challenges during 2019 - including not having a permanent meeting place - we were fortunate to have a great line-up of speakers and we look forward to more of the same next year.

We wish all of our members and friends a wonderful 2020 and we look forward to seeing you at our meetings.

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November 2019: Safety Shake-up Across The Tasman

Safety Shake-up Across The Tasman

Date & Time: Tuesday 12 November at 12:00pm

Venue: DXC Technology, Level 19 (Board Room 1), 360 Collins Street, Melbourne
(Between Queen & Elizabeth Street).

Safety Shake-up Across The Tasman

Nan Austin.

The death of 28 miners in an underground explosion at New Zealand’s Pike River Coal Mine nine years ago led to anger, accusations and the call for a major inquiry into the country’s safety laws. The result was a major re-engineering of New Zealand’s safety systems with the introduction of the new Health and Safety Work Act in 2016.
Nan Austin will give a first-hand account of the safety reforms in New Zealand, and how the new system is working out, at Central Safety Group's lunchtime meeting on 12 November... Read More

Note: When booking for the Event, please ensure you select the November Meeting from the dropdown list (shaded orange), to RSVP to this meeting.

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February 2020: Rebuilding Safety Culture

Rebuilding Safety Culture - a case study

Date & Time: Tuesday 11 February at 12:00pm

PLEASE NOTE CHANGE OF VENUE:

Venue: Venue: Room B411 – Level 4, CAE building, 253 Flinders Lane, Melbourne
(Between Swanston & Elizabeth Streets).

Rebuilding safety culture – a case study

Safety culture: pulling it all together – a case study When employee morale, trust and job satisfaction plummet in the wake of major changes, how do you restore a strong safety culture? Mary Kikas faced that exact challenge when asked to help the Health and Safety team of a utilities company that had undergone a significant change management process and redundancies. She will outline what happened in a presentation to the Central Safety Group at its first lunchtime meeting for the year on Tuesday 11 February 2020.... Read More

Note: When booking for the Event, please ensure you select the February Meeting from the dropdown list (shaded orange), to RSVP to this meeting.

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September 2019: When Workplace Changes...

When Workplace Changes Outpace OHS Standards

Date & Time: Tuesday 10 September at 12:00pm

Venue: DXC Technology, Level 19 (Board Room 2), 360 Collins Street, Melbourne
(Between Queen & Elizabeth Street).

When Workplace Changes Outpace OHS Standards

Professor David Caple, OHS Consultant and Adjunct Professor, Centre for Ergonimics & Human Factors, LaTrobe University.

More and more jobs today require working on mobile devices including laptops, Surface Pros and tablets. Some workplaces ‘dock’ these with monitors and keyboards and others are being used as the primary input device. When it comes to assessing ergonomic risks linked to this, compliance is measured by long-established OHS Codes and Australian Standards.
But how relevant and effective are the current Standards for white collar workplaces where agile work is changing the way we work? Professor David Caple will discuss this issue in a lunchtime presentation to Central Safety Group on 10 September... Read More

Note: When booking for the Event, please ensure you select the September Meeting from the dropdown list (shaded orange), to RSVP to this meeting.

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August 2019: The Real Impact of Shift Work

Date & Time: Tuesday 13 August at 12:00pm

The Real Impact of Shift Work

Dr Tracey Sletten, Research Fellow at CRC for Alertness, Safety and Productivity & Monash University.
Details coming soon

Note: When booking for the Event, please ensure you select the August Meeting from the dropdown list (shaded orange), to RSVP to this meeting.

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June 2019: True Impact of Workplace Accidents

Date & Time: Tuesday 11 June at 12:00pm

Safety lapses and real life consequences

Speakers: Rohan Sykes, Phoenix Workplace Safety

Rohan Sykes was a healthy, active young family man when he suffered an horrific workplace injury that caused severe burns to 35% of his body. He was seriously injured by exposure to radiant heat from molten glass, despite wearing full PPE and following procedures. Read more...

Note: When booking for the Event, please ensure you select the June Meeting from the dropdown list (shaded orange), to RSVP to this meeting.

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May 2019: Preventing Mental Injury at Work

Date & Time: Tuesday 14 May at 12:00pm

Prevention of mental injury at work – where can employers best direct their efforts?

Claire Nivarovich, Director Mental Health Programs, WorkSafe Victoria

Work-related mental injury is the second most common cause of workers' compensation claims in Australia, and accounts for around 13% of workers' compensation claims in Victoria.
What can employers do to prevent mental injury in their workplace? Where can they best direct their efforts?
Claire Nivarovich, Director Mental Health Programs, WorkSafe Victoria, spoke about this topic in a lunchtime presentation on 14 May. Read more...

Note: When booking for the Event, please ensure you select the May Meeting from the dropdown list (shaded orange), to RSVP to this meeting.

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July 2019: OHS in the Aged Care Industry

Date & Time: Tuesday 11 July at 12:00pm

OHS in the Aged Care Industry

Michael Carley, Manager, Safety and Risk at Villa Maria Catholic Homes.

The challenges of safety in the aged care & disability sectors. The aged care and disability sectors are among the fastest growing sectors in Australia. Employment in this area has exploded, growing 36% in the past five years – three times the rate of growth across all other occupations. The particular OHS challenges for these industries will be discussed by Michael Carley, Safety and Risk, Villa Maria Catholic Homes, on Tuesday, 9 July at the Central Safety Group lunchtime meeting. Michael will talk about the common hazards and risks in safety management in these sectors. He will also discuss current trends, gaps and recommended solutions. Read more...

Note: When booking for the Event, please ensure you select the July Meeting from the dropdown list (shaded orange), to RSVP to this meeting.

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April 2019: Managing Inappropriate Cust...

Date & Time: Tuesday 9 April at 12:00pm

PLEASE NOTE CHANGE OF VENUE:
Venue: Xchanging, Level 10, 390 La Trobe Street, Melbourne (near Queen Street).

Managing Inappropriate Customer Behaviour

Kristen Richardson, Wellbeing and Safety Business Partner Team Leader, ANZ.

Staff safety and difficult customer interactions
Many businesses have seen an upsurge in staff impacted by difficult customer interactions that may place them at risk of a physical or psychosocial illness.

This has particularly been the case in the banking industry and is varied across customer contact, whether it is face-to-face or telephone interactions.

ANZ Bank has a strategy in place to keep their staff safe from this risk and this will be presented by Kristen Richardson, Wellbeing and Safety Business Partner Team Leader at ANZ, at a lunchtime presentation on 9 April.

The strategy looks at all aspects of staff safety – physical, psychosocial and most importantly the leadership culture shift required to enable this strategy to be successful. This strategy has been developed using external consultancy expertise and research across other industries. Read more...

Note: When booking for the Event, please ensure you select the April Meeting from the dropdown list (shaded orange), to RSVP to this meeting.

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