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Showing 'June 2016: Workplace aggression – prevention and management'.
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Workplace
Aggression
CSG July 2016 Presenter: Tiffany Plummer, Aggression Coordinator, St Vincent’s Hospital, Melbourne

Workplace aggression – prevention and management

Presentation by: Tiffany Plummer, Aggression Coordinator, St Vincent’s Hospital, Melbourne

Presentation package now available (members only)

Workplace aggression, or occupational violence, is an issue today for many organisations that deal with the public.
Tiffany Plummer discussed the problem and strategies to help prevent and manage it at Central Safety Group's meeting on the 14th June, 2016.
She is responsible for programs at St Vincent's to train employees in aggression prevention and management strategies, and investigates critical incidents of aggression.
Tiffany also runs programs to help strengthen the resilience of hospital employees. There is an increasing call for such programs as healthcare workers and other service providers today deal with a decline in civility by the public.
St Vincent’s Hospital has been a pioneer in strategies for dealing with occupational violence for 20 years, and Tiffany’ current role was created in 2010.

The presenter:

In addition to her role as Aggression Coordinator Tiffany is also coordinator of St Vincent's Hospital’s successful Star Program for peer-to-peer support. This program provides employees with trained colleagues to help them deal with stress in the workplace. They are available 24 hours a day to offer one-on-one support to workmates experiencing stressful events, provide information and referrals and facilitate team debriefing sessions e.g. after the death of a patient. Tiffany has been with St Vincent’s Hospital for 27 years, working as an Emergency Care nurse before moving to the OHS department.

 
 

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Innovations
in Injury
Management

CSG October 2026 event - Presenter: Pete Gardiner, Group Health & Injury Manager, Protech Group - Innovations in Injury Management


Innovations in Injury Management

Presented by: Pete Gardiner, Group Health & Injury Manager, Protech Group
Date: Tuesday 13 October 2026, 12 noon
Non-Members welcome to attend
Where: Regus Yarra Room, 50th floor, 120 Collins Street, Melbourne
How: CSG Hybrid Lunchtime Presentation -via zoom or in person
Non-Members welcome to attend.

Innovations in injury management


Effective workplace injury management can make a vital difference for both employees and employers. Improved ways of doing this will be discussed in a presentation on 13 October by Pete Gardiner, Group Health & Injury Manager at Protech Group.
As a strong advocate for early intervention and evidence-based practice in injury management, Pete will discuss his success in combining traditional injury management expertise with innovative approaches to workers' compensation, rehabilitation and return-to-work. This includes the use of data analytics, predictive assessment tools, AI-assisted decision-making and multidisciplinary recovery strategies.
Pete will also review current legislation and changes that have made it more difficult for companies to reduce accountability. Poor safety systems and practices can result in companies being liable for the majority of the cost of a WorkCover claim.
His presentation will be followed by discussion and audience questions.

About the speaker:
Pete Gardiner is Group Health & Injury Manager with Protech Group, a workforce provider to technical industries Australia-wide.
Pete has more than 37 years' experience working across claims management, human resources, occupational health and safety, insurer partnerships, rehabilitation services and government relations. This has given him a unique perspective across all aspects of workers' compensation and injury management systems.
Before joining Protech, Pete's career included senior roles with IMC Workers Compensation, Myer, Sigma Pharmaceuticals, Austbrokers Phillips, QBE, Generation Health, and Healthscope.

Date: Tuesday 13 October 2026 2026
Time: 12:00pm to 1:00pm
Where: Regus Yarra Room, 50th floor, 120 Collins Street, Melbourne. Our thanks to Helen O'Keefe for providing the venue.
N.B. A video recording of the session will be available on the website exclusively for financial members.
Cost: Financial members* free. Others $15
RSVP: COB Monday 12 October 2026. Online using our RSVP form
Join: Join CSG now [Individual membership fee: $85.]
*If unsure of your membership status, contact This email address is being protected from spambots. You need JavaScript enabled to view it.
   RSVP: by Monday 12 October.
Online using our RSVP form or Email: This email address is being protected from spambots. You need JavaScript enabled to view it., phone the secretary T: (03) 9387 9768 Mobile 0417 040 252


Don’t forget to put every second Tuesday from February to December in your Calendar!

 

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