Click to skip to next event details

Showing 'March 2016: Frontline stress and mental health first aid'.
Show all presentations
 
Mental
Health
First Aid
CSG March 2016 Presenter: Stephen Dowling, Corporate Manager Health, Safety, Rehabilitation and Wellness, ESTA 000 (Emergency Services Telecommunications Authority)

Frontline stress and mental health first aid

Presentation by: Stephen Dowling, Corporate Manager Health, Safety, Rehabilitation and Wellness, ESTA 000 (Emergency Services Telecommunications Authority)

Presentation package now available (members only)

Few jobs are as high pressure and stressful as that of Emergency 000 operators. They deal constantly with life and death situations, often working with distressed, panicked and confused callers.
Helping them handle the stress of their job is the task of Stephen Dowling, whose role is focused not only on physical safety in the workplace, but also on reducing the risk of psychological injury and mental health.
Stephen talked about his work with the 000 team, and discussed strategies for helping employees in stressful frontline situations with the use of Mental Health First Aid (MHFA).
He outlined what was involved in MHFA training and why workplaces should appoint people to this role as they did physical first aid officers.
Stephen also discussed intervention strategies for managing psychosocial risk in the workplace.
Stephen has been a leader in dealing with workplace psychological injury for many years and helps a wide range of organisations and industries around the country to develop systems that ensure employees get help when they need it. Stephen believes lack of knowledge and stigma about psychological injury can prevent people from seeking help early, and limit the ability of co-workers and managers to provide mental health first aid to their workmates until appropriate professional treatment is available.

 
 

Next Event

 

Designing
Good
Work

CSG November 2026 event - Presenter: Dr Kat Page, Leadership Partner, ByMany - Designing Good Work


Designing Good Work

Presented by: Dr Kat Page, Leadership Partner, ByMany
Date: Tuesday 10 November 2026, 12 noon
Where: Regus Yarra Room, 50th floor, 120 Collins Street, Melbourne
How: CSG Hybrid Lunchtime Presentation -via zoom or in person
Non-Members welcome to attend.

Designing good work


What if work wasn’t the problem but the solution to wellbeing? That is the premise of the fascinating book 'Good Work – Transform Your Work from the Inside Out', released earlier this year by organisational psychologist and leadership partner Dr Kat Page.

Central Safety Group offers you the opportunity to hear from Kat at our monthly event on Tuesday 10 November, where she will challenge the idea that work is inherently harmful.
Drawing on science, stories, and practical tools, Kat's book shows how leaders and teams can design work that’s both human and high-performing. This is based on a new framework for change: Me, We, Us.

Me – How do I redesign my own relationship with work so it fuels rather than depletes me?
We – How do we create teams that energise and protect each other?
Us – How do we build organisations and societies where good work is the norm, not the exception?

​Good Work is both a guide and a call to collective action. It’s written for leaders, change-makers, and anyone ready to change work for good – for themselves and for others.
Kat's book has been highly recommended by CSG members, including Kevin Jones. Don't miss your chance to meet Kat and join what is bound to be a very stimulating discussion.

About the speaker:
Good Work is both a guide and a call to collective action. It’s written for leaders, change-makers, and anyone ready to change work for good – for themselves and for others.
Kat's book has been highly recommended by CSG members, including Kevin Jones. Don't miss your chance to meet Kat and join what is bound to be a very stimulating discussion.

Date: Tuesday 10 November 2026 2026
Time: 12:00pm to 1:00pm
Where: Regus Yarra Room, 50th floor, 120 Collins Street, Melbourne. Our thanks to Helen O'Keefe for providing the venue.
N.B. A video recording of the session will be available on the website exclusively for financial members.
Cost: Financial members* free. Others $15
RSVP: COB Monday 9 November 2026. Online using our RSVP form
Join: Join CSG now [Individual membership fee: $85.]
*If unsure of your membership status, contact This email address is being protected from spambots. You need JavaScript enabled to view it.
   RSVP: by Monday 9 November.
Online using our RSVP form or Email: This email address is being protected from spambots. You need JavaScript enabled to view it., phone the secretary T: (03) 9387 9768 Mobile 0417 040 252


Don’t forget to put every second Tuesday from February to December in your Calendar!

 

Relax at Sunshine Motor Inn

Contact Us

© 2026 Central Safety Group Incorporated [Registration Number - A0114239M] - Privacy Statement
Central Safety Group acknowledges the Traditional Owners of the lands on which we meet and work. We pay our respects to all First Nations people, and to their elders past and present.
Website developed & designed by Concatenate Aust Pty Ltd