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Showing 'March 2016: Frontline stress and mental health first aid'.
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Mental
Health
First Aid
CSG March 2016 Presenter: Stephen Dowling, Corporate Manager Health, Safety, Rehabilitation and Wellness, ESTA 000 (Emergency Services Telecommunications Authority)

Frontline stress and mental health first aid

Presentation by: Stephen Dowling, Corporate Manager Health, Safety, Rehabilitation and Wellness, ESTA 000 (Emergency Services Telecommunications Authority)

Presentation package now available (members only)

Few jobs are as high pressure and stressful as that of Emergency 000 operators. They deal constantly with life and death situations, often working with distressed, panicked and confused callers.
Helping them handle the stress of their job is the task of Stephen Dowling, whose role is focused not only on physical safety in the workplace, but also on reducing the risk of psychological injury and mental health.
Stephen talked about his work with the 000 team, and discussed strategies for helping employees in stressful frontline situations with the use of Mental Health First Aid (MHFA).
He outlined what was involved in MHFA training and why workplaces should appoint people to this role as they did physical first aid officers.
Stephen also discussed intervention strategies for managing psychosocial risk in the workplace.
Stephen has been a leader in dealing with workplace psychological injury for many years and helps a wide range of organisations and industries around the country to develop systems that ensure employees get help when they need it. Stephen believes lack of knowledge and stigma about psychological injury can prevent people from seeking help early, and limit the ability of co-workers and managers to provide mental health first aid to their workmates until appropriate professional treatment is available.

 
 

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Fatigue Management
in a High-risk
Environment

CSG November 2025 event - Presenter Jane Skillen, OHS Advisor, Victorian Institute of Forensic Medicine - Fatigue management in a high-risk environment


Fatigue management in a high-risk environment

Presented by: Jane Skillen, OHS Advisor, Victorian Institute of Forensic Medicine
Topic: Fatigue management in a high-risk environment

How: CSG Lunchtime Presentation - via zoom or in person

Date: Tuesday 11 November 2025, noon
Non-Members welcome to attend

Fatigue management in a high-risk environment
Fatigue in the workplace can be a critical safety and psychosocial risk. However, some contributing factors are often overlooked, resulting in poor management of the issue.
At our final in-person presentation for 2025 on 11 November, Jane Skillen, OHS Advisor at Victorian Institute of Forensic Medicine, will provide an informative case study on managing fatigue for clinical forensic nurses in regional Victoria.
She will discuss the implications of being impaired by fatigue in such a high-risk work environment, and the importance of recognising both external and workplace factors that can contribute to it.
Her talk will outline strategies to identify fatigue-related concerns early, and what a timely intervention looks like. Come along in person to take advantage of Jane’s extensive experience in OHS and continue the discussion after the formal event is over.

About the Speaker:

Jane Skillen has over 20 years’ experience across the Victorian Public Service and specialised sectors including healthcare, education, corrections, and the arts.
She has been in her current role of OHS Advisor with the Victorian Institute of Forensic Medicine (VIFM) for two and a half years. VIFM provides the justice system with crucial evidence that underpins safe convictions and appropriate acquittals.
Her previous career includes providing expert OHS leadership to organisations such as Youth Justice, Corrections Victoria, the Department of Health & Human Services and Victoria Police.
Jane is a Financial Member of Central Safety Group.

Date: Tuesday 11 November 2025
Time: 12:00pm to 1:00pm
Where: Regus Yarra Room, 50th floor, 120 Collins Street, Melbourne. Our thanks to Helen O'Keefe for providing the venue.
How: Online via Zoom or in person - the link will be sent out on the afternoon of the Monday preceding the event
N.B. A video recording of the session will be available on the website exclusively for financial members.
Cost: Financial members* free. Others $15
RSVP: COB Monday 10 November 2025. Online using our RSVP form
Join: Join CSG now [Individual membership fee: $85.]
*If unsure of your membership status, contact This email address is being protected from spambots. You need JavaScript enabled to view it.
   RSVP: by Monday 10 November.
Online using our RSVP form or Email: This email address is being protected from spambots. You need JavaScript enabled to view it., phone the secretary T: (03) 9387 9768 Mobile 0417 040 252
The Zoom event link will be emailed on the afternoon of Monday 10 November.

Don’t forget to put every second Tuesday from February to December in your Calendar!

 

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