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Showing 'April 2019: Staff Safety and Difficult Customer Interactions'.
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Managing
Customer
Behaviour
CSG April 2019 Presenter: Kristen Richardson, Wellbeing and Safety Business Partner Team Leader, ANZ

Staff Safety and Difficult Customer Interactions

Presentation by: Kristen Richardson, Wellbeing and Safety Business Partner Team Leader, ANZ

Presentation package now available (members only)

Many businesses have seen an upsurge in staff impacted by difficult customer interactions that may place them at risk of a physical or psycho-social illness. This has particularly been the case in the banking industry and is varied across customer contact, whether it is face-to-face or telephone interactions.
ANZ Bank has a strategy in place to keep their staff safe from this risk and this was presented by Kristen Richardson, Wellbeing and Safety Business Partner Team Leader, at a lunchtime presentation to Central safety Group on 9 April, 2019.
The strategy looks at all aspects of staff safety – physical, psycho-social and most importantly the leadership culture shift required to enable this strategy to be successful. This strategy was developed using external consultancy expertise and research across other industries.

The presenter:

Kristen Richardson joined ANZ in mid-2014 and has been in her current role providing Business Partnering wellbeing and safety support across ANZ Australia Division for two years. Prior to that, she was Retail Wellbeing and Safety Business Partner at ANZ. She spent over seven years in senior HR roles with infrastructure company Golder Associates after being with Coles Supermarkets for 10 years as National HS Manager. Kristen started her career in nursing before studying OH&S at RMIT and doing further studies in change management.

 
 

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Opal
Specialty
Packaging

CSG August 2025 event - Site Visit - Opal Specialty Packaging


Site Visit - Opal Specialty Packaging

Host: Gavin Kenny, Opal Specialty Packaging
Location: 100 Carroll Road, Oakleigh South, Vic


How: In person only

Date: Tuesday 19 August 2025, noon
Non-Members welcome to attend

Site Visit - Opal Specialty Packaging
Opal Specialty Packaging provides tailored cardboard-based packaging solutions for small, medium and large businesses. Their fully integrated packaging development service is based on circular economy principles.
Join CSG for a tour of their Oakleigh South production facility on Tuesday 19th August and see Opal’s advanced manufacturing capabilities. Learn how they deal with hazards such as mobile plant, traffic management, noise and machine guarding.
We will also hear about recent safety programs related to video SOPs and streamlining the on-boarding of casuals.
Opal’s sustainable corrugated cardboard packaging solutions cover every application you can think of, from smartly designed bespoke boxes and vibrant digital print to high-end corrugated cardboard point-of-purchase displays for retailers.

Important: Attendees must wear long sleeves, pants and flat closed-toe shoes.
Please bring Hi-vis vest, hearing protection and safety glasses (can also be supplied if necessary).

Date: Tuesday 19 August 2025
Time: 12:00pm to 1:00pm
Where: 100 Carroll Road, Oakleigh South, Vic
How: In person only
Cost: Financial members* free. Others $15
RSVP: COB Friday 15 August 2025. Online using our RSVP form
Join: Join CSG now [Individual membership fee: $85.]
*If unsure of your membership status, contact This email address is being protected from spambots. You need JavaScript enabled to view it.
   RSVP: by Friday 15 August.
Online using our RSVP form or Email: This email address is being protected from spambots. You need JavaScript enabled to view it., phone the secretary T: (03) 9387 9768 Mobile 0417 040 252
The Zoom event link will be emailed on the afternoon of Monday 18 August 2025.

Don’t forget to put every second Tuesday from February to December in your Calendar!

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