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Showing 'April 2019: Staff Safety and Difficult Customer Interactions'.
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Managing
Customer
Behaviour
CSG April 2019 Presenter: Kristen Richardson, Wellbeing and Safety Business Partner Team Leader, ANZ

Staff Safety and Difficult Customer Interactions

Presentation by: Kristen Richardson, Wellbeing and Safety Business Partner Team Leader, ANZ

Presentation package now available (members only)

Many businesses have seen an upsurge in staff impacted by difficult customer interactions that may place them at risk of a physical or psycho-social illness. This has particularly been the case in the banking industry and is varied across customer contact, whether it is face-to-face or telephone interactions.
ANZ Bank has a strategy in place to keep their staff safe from this risk and this was presented by Kristen Richardson, Wellbeing and Safety Business Partner Team Leader, at a lunchtime presentation to Central safety Group on 9 April, 2019.
The strategy looks at all aspects of staff safety – physical, psycho-social and most importantly the leadership culture shift required to enable this strategy to be successful. This strategy was developed using external consultancy expertise and research across other industries.

The presenter:

Kristen Richardson joined ANZ in mid-2014 and has been in her current role providing Business Partnering wellbeing and safety support across ANZ Australia Division for two years. Prior to that, she was Retail Wellbeing and Safety Business Partner at ANZ. She spent over seven years in senior HR roles with infrastructure company Golder Associates after being with Coles Supermarkets for 10 years as National HS Manager. Kristen started her career in nursing before studying OH&S at RMIT and doing further studies in change management.

 
 

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Challenging
Mainstream
OHS Views

CSG June 2025 event - Kevin Jones, Editor, SafetyAtWorkBlog


Challenging mainstream OHS views

Presented by: Kevin Jones, Editor, SafetyAtWorkBlog
Topic: Challenging mainstream OHS views


How: CSG Non Hybrid Lunchtime Presentation -via zoom only

Date: Tuesday 10 June 2025, noon
Non-Members welcome to attend

Challenging mainstream OHS views
We can always count on Kevin Jones to broaden our horizons via new books and publications on a range of topics. His presentation to Central Safety Group on Tuesday 10 June 2025 will be no exception.
Kevin's discussion will include publications that are not directly related to OHS, but provide valuable insights that can stimulate an OHS professional's thinking about their approach to OHS.
By challenging mainstream views on topics such as leadership, Kevin aims to inspire discussion and widen our knowledge of important topics.
Kevin's overview will include topics directly related to OHS as well, such as a recent study about employee well-being and mental health.
The presentation will be followed by a question and discussion session.

About the Speaker:

Kevin Jones is a consultant and advisor in a wide range of OHS projects.
He is internationally recognised for his commentary and analysis on safety-related matters in his popular award-winning SafetyAtWorkBlog (safetyatworkblog.com).
Kevin is a Life Member of Central Safety Group.

Date: Tuesday 10 June 2025
Time: 12:00pm to 1:00pm
How: online via Zoom only - the link will be sent out on the afternoon of the Monday preceding the event
N.B. A video recording of the session will be available on the website exclusively for financial members.
Cost: Financial members* free. Others $15
RSVP: COB Monday 9 June 2025. Online using our RSVP form
Join: Join CSG now [Individual membership fee: $85.]
*If unsure of your membership status, contact This email address is being protected from spambots. You need JavaScript enabled to view it.
   RSVP: by Monday 9 June.
Online using our RSVP form or Email: This email address is being protected from spambots. You need JavaScript enabled to view it., phone the secretary T: (03) 9387 9768 Mobile 0417 040 252
The Zoom event link will be emailed on the afternoon of Monday 9 June 2025.

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