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Showing 'April 2019: Staff Safety and Difficult Customer Interactions'.
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Managing
Customer
Behaviour
CSG April 2019 Presenter: Kristen Richardson, Wellbeing and Safety Business Partner Team Leader, ANZ

Staff Safety and Difficult Customer Interactions

Presentation by: Kristen Richardson, Wellbeing and Safety Business Partner Team Leader, ANZ

Presentation package now available (members only)

Many businesses have seen an upsurge in staff impacted by difficult customer interactions that may place them at risk of a physical or psycho-social illness. This has particularly been the case in the banking industry and is varied across customer contact, whether it is face-to-face or telephone interactions.
ANZ Bank has a strategy in place to keep their staff safe from this risk and this was presented by Kristen Richardson, Wellbeing and Safety Business Partner Team Leader, at a lunchtime presentation to Central safety Group on 9 April, 2019.
The strategy looks at all aspects of staff safety – physical, psycho-social and most importantly the leadership culture shift required to enable this strategy to be successful. This strategy was developed using external consultancy expertise and research across other industries.

The presenter:

Kristen Richardson joined ANZ in mid-2014 and has been in her current role providing Business Partnering wellbeing and safety support across ANZ Australia Division for two years. Prior to that, she was Retail Wellbeing and Safety Business Partner at ANZ. She spent over seven years in senior HR roles with infrastructure company Golder Associates after being with Coles Supermarkets for 10 years as National HS Manager. Kristen started her career in nursing before studying OH&S at RMIT and doing further studies in change management.

 
 

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CSG Special
Networking
Event

CSG December 2022 Zoom event - Event: Special networking opportuity for members and friends of CSG


CSG Networking Event

Event: A free hybrid event in person or via Zoom

Tuesday 13 December 2022, noon
Non-Members welcome to attend

Special networking opportuity for members and friends of CSG
As our 60th Anniversary year draws to a close, we are delighted to announce that we will be having our first ‘hybrid’ event on 13 December – where people can attend in person or via Zoom. This will be the first time we have gathered for a Tuesday lunchtime event since March 2020. It marks the return of opportunities for you to network in person, which is a key part of CSG.
It will be an informal session, where we share ideas and get to know each other better. We will also share the results of the below survey.
We are seeking your input via a VERY SHORT survey -just 4 questions. Please click on the link below and take a few minutes to tell us which topics you want to hear about next year and the types of events you'd be interested in attending.
Your input will help us shape our program for 2023, and ensure we keep providing our members and friends with activities of interest and value to them.

Date: Tuesday 13 December 2022
Time: 12:00pm to 1:00pm
Where: Board Room, AMS Consulting, Ground Floor, 15-31 Pelham Street, Carlton
OR Online: Online via Zoom -the link will be sent out on the afternoon of Monday 12 December
Cost: Financial members & friends free
RSVP: by Monday 12 December so that we have an idea of numbers.
Join: Join CSG now [Individual membership fee: $75. In 2022 this includes a free 12-month subscription to Kevin Jones' SafetyatWorkBlog valued at $250]
*If unsure of your membership status, contact This email address is being protected from spambots. You need JavaScript enabled to view it.
   RSVP: by Monday 12 December so that we have an idea of numbers.
Online using our RSVP form or Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
The Zoom event link will be emailed on the afternoon of Monday 12 December 2022.

Don’t forget to put every second Tuesday from February to December in your Calendar!

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