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Showing 'April 2019: Staff Safety and Difficult Customer Interactions'.
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Managing
Customer
Behaviour
CSG April 2019 Presenter: Kristen Richardson, Wellbeing and Safety Business Partner Team Leader, ANZ

Staff Safety and Difficult Customer Interactions

Presentation by: Kristen Richardson, Wellbeing and Safety Business Partner Team Leader, ANZ

Presentation package now available (members only)

Many businesses have seen an upsurge in staff impacted by difficult customer interactions that may place them at risk of a physical or psycho-social illness. This has particularly been the case in the banking industry and is varied across customer contact, whether it is face-to-face or telephone interactions.
ANZ Bank has a strategy in place to keep their staff safe from this risk and this was presented by Kristen Richardson, Wellbeing and Safety Business Partner Team Leader, at a lunchtime presentation to Central safety Group on 9 April, 2019.
The strategy looks at all aspects of staff safety – physical, psycho-social and most importantly the leadership culture shift required to enable this strategy to be successful. This strategy was developed using external consultancy expertise and research across other industries.

The presenter:

Kristen Richardson joined ANZ in mid-2014 and has been in her current role providing Business Partnering wellbeing and safety support across ANZ Australia Division for two years. Prior to that, she was Retail Wellbeing and Safety Business Partner at ANZ. She spent over seven years in senior HR roles with infrastructure company Golder Associates after being with Coles Supermarkets for 10 years as National HS Manager. Kristen started her career in nursing before studying OH&S at RMIT and doing further studies in change management.

 
 

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COVID-19
in Victoria -
Union Perspective

CSG July 2021 Zoom meeting - Speaker: Dominic Melling, Lead Organiser, OHS Team, Victorian Trades Hall Council



COVID-19 response in Victoria: A union perspective

Presented by Dominic Melling, Lead Organiser, OHS Team, Victorian Trades Hall Council

Tuesday 13 July 2021, noon

COVID-19 response in Victoria: A union perspective
The COVID-19 crisis brought some major challenges to unions affiliated with the Victorian Trades Hall Council (VTHC), their members and workers. These challenges, along with lessons learned and solutions, will be discussed by Dominic Melling, Lead Organiser of the OHS Team at the VTHC in a zoom presentation at midday on Tuesday, 13 July.
Dominic’s talk will cover essential workers who reported to their usual workplaces throughout the lockdowns as well as people working from home. He will review the structural problems that facilitated the spread of COVID-19 and the Union’s role in advising Health and Safety Representatives and members. Using case studies from high risk industries, he will discuss what happened when OHS structures and procedures failed and what lessons can be learned from these failures.
The presentation will outline VTHC initiatives to support HSRs and workers, and Unions’ lobbying efforts that led to changes in Government policy designed to protect workers and the community and to eliminate the spread of COVID-19.

About the Speaker:

Dominic Melling has been the Lead Organiser of the OHS Team at the Victorian Trades Hall Council since January 2020. In this role he works with affiliated unions in their collective efforts to campaign for safer workplaces and better conditions for workers. Recent examples of campaigns include the introduction of industrial manslaughter as an offence; exposure standards to crystalline silica and the introduction of psychological health regulation.
Dominic also assists WorkSafe Victoria by liaising with relevant VTHC affiliates in relation to health and safety and workers’ compensation matters.
After graduating in law from Monash University, he had extensive experience representing workers in both industrial and health and safety matters. Prior to working at VTHC, Dominic worked with the National Union of Workers as an Industrial Officer, Organiser and Trainer.

Date: Tuesday 13 July 2021
Time: 12:00pm to 1:00pm
How: Online via Zoom.
N.B. A video recording of the session will be available on the website exclusively for financial members.
Cost: Financial members* free. Others $10
[Individual membership fee for 2021: $75]
*If unsure of your membership status, contact This email address is being protected from spambots. You need JavaScript enabled to view it.
RSVP: COB Monday 12 July, 2021.
The Zoom meeting link will be emailed upon confirmation of payment.
Online using our RSVP form
or phone the secretary T: (03) 9387 9768 Mobile 0417 040 252
or Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Don’t forget to put every second Tuesday from February to December in your Calendar!

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