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Showing 'April 2019: Staff Safety and Difficult Customer Interactions'.
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Managing
Customer
Behaviour
CSG April 2019 Presenter: Kristen Richardson, Wellbeing and Safety Business Partner Team Leader, ANZ

Staff Safety and Difficult Customer Interactions

Presentation by: Kristen Richardson, Wellbeing and Safety Business Partner Team Leader, ANZ

Presentation package now available (members only)

Many businesses have seen an upsurge in staff impacted by difficult customer interactions that may place them at risk of a physical or psycho-social illness. This has particularly been the case in the banking industry and is varied across customer contact, whether it is face-to-face or telephone interactions.
ANZ Bank has a strategy in place to keep their staff safe from this risk and this was presented by Kristen Richardson, Wellbeing and Safety Business Partner Team Leader, at a lunchtime presentation to Central safety Group on 9 April, 2019.
The strategy looks at all aspects of staff safety – physical, psycho-social and most importantly the leadership culture shift required to enable this strategy to be successful. This strategy was developed using external consultancy expertise and research across other industries.

The presenter:

Kristen Richardson joined ANZ in mid-2014 and has been in her current role providing Business Partnering wellbeing and safety support across ANZ Australia Division for two years. Prior to that, she was Retail Wellbeing and Safety Business Partner at ANZ. She spent over seven years in senior HR roles with infrastructure company Golder Associates after being with Coles Supermarkets for 10 years as National HS Manager. Kristen started her career in nursing before studying OH&S at RMIT and doing further studies in change management.

 
 

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How Storytelling
Connects to
Safety

CSG June 2024 event - James Wood, Director, cnb safe - How storytelling connects to safety


How storytelling connects to safety

Presented by: James Wood, Director, cnb safe
Event: CSG Hybrid Lunchtime Presentation -via zoom or in person

Date: Tuesday 11 June 2024, noon
Non-Members welcome to attend

How storytelling connects to safety
James Wood ('Woody') had a job he loved and a great future as a diesel mechanic on mine sites. That was lost in a split second with an accident that left him in a wheelchair. Now he works hard to keep others safe.
On 11 June Woody will share with CSG his special insights and experience on how to get the safety message across from the workshop floor to the Board room.
This knowledge comes from visiting countless work sites, companies, and organisations, talking to them about the real impact of workplace injury.
After his presentation, Woody will welcome questions and discussion from the audience.

About the Speaker:

James Wood is an internationally recognised award-winning safety speaker and author. He has travelled the country for the past 25 years, educating workers, management teams and employers with his special message about safety, drawing on his experience as a workplace accident victim.
He has a popular "Woody’s words" short weekly video . He has also written a book "It Fkn Hurts – 12 reasons not to get hurt at work".

Date: Tuesday 11 June 2024
Time: 12:00pm to 1:00pm
Where: Regus Yarra Room, 50th floor, 120 Collins Street, Melbourne
How: In person or online via Zoom -the link will be sent out on the afternoon of Monday 10 June
N.B. A video recording of the session will be available on the website exclusively for financial members.
Cost: Financial members* free. Others $15
RSVP: COB Monday 10 June 2024. Online using our RSVP form
Join: Join CSG now [Individual membership fee: $85.]
*If unsure of your membership status, contact This email address is being protected from spambots. You need JavaScript enabled to view it.
   RSVP: by Monday 10 June.
Online using our RSVP form or Email: This email address is being protected from spambots. You need JavaScript enabled to view it., phone the secretary T: (03) 9387 9768 Mobile 0417 040 252
The Zoom event link will be emailed on the afternoon of Monday 10 June 2024.

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