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Showing 'April 2019: Staff Safety and Difficult Customer Interactions'.
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Managing
Customer
Behaviour
CSG April 2019 Presenter: Kristen Richardson, Wellbeing and Safety Business Partner Team Leader, ANZ

Staff Safety and Difficult Customer Interactions

Presentation by: Kristen Richardson, Wellbeing and Safety Business Partner Team Leader, ANZ

Presentation package now available (members only)

Many businesses have seen an upsurge in staff impacted by difficult customer interactions that may place them at risk of a physical or psycho-social illness. This has particularly been the case in the banking industry and is varied across customer contact, whether it is face-to-face or telephone interactions.
ANZ Bank has a strategy in place to keep their staff safe from this risk and this was presented by Kristen Richardson, Wellbeing and Safety Business Partner Team Leader, at a lunchtime presentation to Central safety Group on 9 April, 2019.
The strategy looks at all aspects of staff safety – physical, psycho-social and most importantly the leadership culture shift required to enable this strategy to be successful. This strategy was developed using external consultancy expertise and research across other industries.

The presenter:

Kristen Richardson joined ANZ in mid-2014 and has been in her current role providing Business Partnering wellbeing and safety support across ANZ Australia Division for two years. Prior to that, she was Retail Wellbeing and Safety Business Partner at ANZ. She spent over seven years in senior HR roles with infrastructure company Golder Associates after being with Coles Supermarkets for 10 years as National HS Manager. Kristen started her career in nursing before studying OH&S at RMIT and doing further studies in change management.

 
 

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CSG
Networking
Get-together

CSG December 2021 Zoom event - Host: Nan Austin, President, Central Safety Group


Central Safety Group networking get-together

Hosted by Nan Austin, President, Central Safety Group

Tuesday 14 December 2021, noon
A free zoom event for both members and friends of CSG

Central Safety Group Networking Get-together
December is the time of year for us to celebrate our CSG network, share ideas and get to know each other a little better.
While circumstances prevent us from gathering in person for a second year, please join us via zoom for an informal networking function. Let’s share our experiences and valuable lessons from 2021, as well as exploring next year's events.
We are looking forward to celebrating our 60th year in 2022 and welcome your thoughts about the future of Central Safety Group to ensure we continue to remain relevant to our members and the wider safety community.

Date: Tuesday 14 December 2021
Time: 12:00pm to 1:00pm
How: Online via Zoom.
As this is a casual event, this session will not be recorded.
BYO lunch and join us for a chat.
The link for the zoom meeting will be emailed to all those on our mailing list. If you are not on our mailing list and would like to attend, please email the Membership Co-ordinator, This email address is being protected from spambots. You need JavaScript enabled to view it.
Don’t forget to put every second Tuesday from February to December in your Calendar!

Relax at Sunshine Motor Inn

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