Click to skip to next event details

Showing 'April 2019: Staff Safety and Difficult Customer Interactions'.
Show all presentations
 
Managing
Customer
Behaviour
CSG April 2019 Presenter: Kristen Richardson, Wellbeing and Safety Business Partner Team Leader, ANZ

Staff Safety and Difficult Customer Interactions

Presentation by: Kristen Richardson, Wellbeing and Safety Business Partner Team Leader, ANZ

Presentation package now available (members only)

Many businesses have seen an upsurge in staff impacted by difficult customer interactions that may place them at risk of a physical or psycho-social illness. This has particularly been the case in the banking industry and is varied across customer contact, whether it is face-to-face or telephone interactions.
ANZ Bank has a strategy in place to keep their staff safe from this risk and this was presented by Kristen Richardson, Wellbeing and Safety Business Partner Team Leader, at a lunchtime presentation to Central safety Group on 9 April, 2019.
The strategy looks at all aspects of staff safety – physical, psycho-social and most importantly the leadership culture shift required to enable this strategy to be successful. This strategy was developed using external consultancy expertise and research across other industries.

The presenter:

Kristen Richardson joined ANZ in mid-2014 and has been in her current role providing Business Partnering wellbeing and safety support across ANZ Australia Division for two years. Prior to that, she was Retail Wellbeing and Safety Business Partner at ANZ. She spent over seven years in senior HR roles with infrastructure company Golder Associates after being with Coles Supermarkets for 10 years as National HS Manager. Kristen started her career in nursing before studying OH&S at RMIT and doing further studies in change management.

 
 

Next Event

 

Victorian
Tunnelling
Centre Tour

CSG June 2023 event - Site Visit - Victorian Tunnelling Centre



Site Visit - Victorian Tunnelling Centre

Location: Holmesglen Institute Drummond Street campus, Chadstone

WEDNESDAY 14 June 2023, noon

Numbers limited -book early to secure your place
Non-Members welcome to attend

Site Visit - Victorian Tunnelling Centre
The Victorian Tunnelling Centre (VTC) at Holmesglen Institute’s Drummond Street campus in Chadstone offers specialist training to workers in the construction and operation of a variety of tunnels including rail, road, and utilities tunnels.
Join CSG for a tour of this unique facility that includes a replica mined tunnel and a replica rail/Tunnel Boring Machine tunnel similar to the Metro Tunnel, with a full-height entrance, two multi-purpose engineering workrooms and training facilities, including tunnel shaft and concrete lining spray simulators, as well as augmented and virtual reality experiences. A cutterhead, a refuge chamber and the only four-motion bridge and gantry crane located in a TAFE also form part of the facility.
The Australian-first tunnelling training centre is training thousands of workers as part of the Victorian Government's rail projects.
Tours are designed to raise awareness of what it is like to work in tunnel construction and tunnel operations, and are led by industry experts with extensive knowledge in civil and tunnelling construction and operations, and virtual and augmented reality.​

Important:

Attendees must wear long sleeves, pants and flat closed-toe shoes (no skirts, high heels, sandals or ballet flats allowed). Hi-vis vests and hard hats will be provided on arrival.

Date: WEDNESDAY 14 June 2023
Time: 12:00pm to 1:00pm
Where: Holmesglen Institute Drummond Street campus, Chadstone
The entrance is in Building 1 (corner of Rae Street and Drummond Street), marked in red on the map
Cost: Financial members* free. Others $15
RSVP: COB Friday 9 June 2023. Online using our RSVP form
Join: Join CSG now [Individual membership fee: $80.]
*If unsure of your membership status, contact This email address is being protected from spambots. You need JavaScript enabled to view it.
   RSVP: by Friday 9 June.
Online using our RSVP form or Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Don’t forget to put every second Tuesday from February to December in your Calendar!

Relax at Sunshine Motor Inn

Contact Us

© 2023 Central Safety Group Incorporated - Privacy Statement
Central Safety Group acknowledges the Traditional Owners of the lands on which we meet and work. We pay our respects to all First Nations people, and to their elders past and present.
Website developed & designed by Concatenate Aust Pty Ltd