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Showing 'April 2019: Staff Safety and Difficult Customer Interactions'.
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Managing
Customer
Behaviour
CSG April 2019 Presenter: Kristen Richardson, Wellbeing and Safety Business Partner Team Leader, ANZ

Staff Safety and Difficult Customer Interactions

Presentation by: Kristen Richardson, Wellbeing and Safety Business Partner Team Leader, ANZ

Presentation package now available (members only)

Many businesses have seen an upsurge in staff impacted by difficult customer interactions that may place them at risk of a physical or psycho-social illness. This has particularly been the case in the banking industry and is varied across customer contact, whether it is face-to-face or telephone interactions.
ANZ Bank has a strategy in place to keep their staff safe from this risk and this was presented by Kristen Richardson, Wellbeing and Safety Business Partner Team Leader, at a lunchtime presentation to Central safety Group on 9 April, 2019.
The strategy looks at all aspects of staff safety – physical, psycho-social and most importantly the leadership culture shift required to enable this strategy to be successful. This strategy was developed using external consultancy expertise and research across other industries.

The presenter:

Kristen Richardson joined ANZ in mid-2014 and has been in her current role providing Business Partnering wellbeing and safety support across ANZ Australia Division for two years. Prior to that, she was Retail Wellbeing and Safety Business Partner at ANZ. She spent over seven years in senior HR roles with infrastructure company Golder Associates after being with Coles Supermarkets for 10 years as National HS Manager. Kristen started her career in nursing before studying OH&S at RMIT and doing further studies in change management.

 
 

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OHS
and Social
Sustainability

CSG August 2022 Zoom event - Presenter: Phil Lovelock, Senior Health, Safety and Wellbeing Consultant and Policy Advisor, Victorian Chamber of Commerce and Industry


Return to work - research findings

Presented by Presented by Phil Lovelock, Senior Health, Safety and Wellbeing Consultant and Policy Advisor, Victorian Chamber of Commerce and Industry

Tuesday 9 August 2022, noon
CSG Zoom Lunchtime Presentation
Non-Members welcome to attend

OHS and Social Sustainability
As the concept of social sustainability becomes more important, businesses and organisations are treating people more as an asset to be valued and looked after.
How can OHS practitioners support their businesses in building and maintaining social sustainability? Phil Lovelock has some answers when he presents a model for doing this in a CSG lunchtime Zoom talk on 9th August.
He will outline a 5-point action plan with elements that reflect the growth and maturity of OHS as a profession. It will cover people, workplace environment, systems, the organisation and external stakeholders.
It is a new, broader approach to the OHS role that will be useful for anyone facing this challenge.

 

About the Speaker:

Phil Lovelock currently provides OHS and Workers’ Compensation training and consulting for Victorian Chamber of Commerce and Industry (VCCI) members and clients. He also represents VCCI on various WorkSafe Victoria Stakeholder Reference Groups and on other key industry forums and committees.
Before joining VCCI in 2008, Phil spent many years as an occupational health and safety professional across a broad range of industries. He was Manager, Health, Safety & Environment for CSL Behring Ltd with responsibility for three Victorian and four Interstate sites. Prior to that, he spent a number of years providing training and consulting services to commercial and government organisations in the Northern Territory. Phil is a past President of the Australian Institute of Health & Safety (AIHS) and of the International Network of Safety and Health Professional Organisations (INSHPO).
He holds both a Bachelors degree in Occupational Health & Environment and a Masters degree in Occupational Hygiene from the University of Western Sydney, along with several graduate diplomas.

Date: Tuesday 9 August 2022
Time: 12:00pm to 1:00pm
How: Online via Zoom.
N.B. A video recording of the session will be available on the website exclusively for financial members.
Cost: Financial members* free. Others $15
[Individual membership fee: $75. In 2022 this includes a free 12-month subscription to Kevin Jones' SafetyatWorkBlog valued at $250]
*If unsure of your membership status, contact This email address is being protected from spambots. You need JavaScript enabled to view it.
   RSVP: COB Monday 8 August 2022.
Online using our RSVP form or Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
The Zoom event link will be emailed upon confirmation of payment.

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