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Showing 'March 2020: Dealing with Customer Abuse'.
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Dealing with
Customer
Abuse
CSG March 2020 Presenter: Kenn Rogers, Safety Team Leader, The Reject Shop

Dealing with Customer Abuse

Presentation by: Kenn Rogers, Safety Team Leader, The Reject Shop

Presentation package now available (members only)

Customer abuse is a growing problem in the retail industry that can take a heavy toll on workers’ confidence and wellbeing. Of the Reject Shop’s 6,000 team members, a majority are part-time and 60% are under the age of 25. This means many are inexperienced and particularly vulnerable when faced with customer aggression.
Kenn Rogers, Safety Team Leader of the Reject Shop, outlined a new approach to the problem in a lunchtime presentation to Central Safety Group on 10 March. This included a trial program the variety discount retailer has been helping to pilot. Known as the Respect and Resilience program, it has proved a great success in reducing incidents at the stores where the trial was implemented.
Kenn spoke about how the program helps team members manage themselves and respond better to customer aggression, as well as how changes to a store environment can help influence customer behaviours.
Kenn also outlined an in-house program he has developed to make staff more aware and responsive to manual handling issues.

The presenter:

Kenn Rogers moved to a career in safety 16 years ago after working as a store manager with Dan Murphy’s. He joined the Reject Shop three years ago after working in safety roles with Dan Murphy’s, Myer and Woolworths.

 
 

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Psychological
Safety at
Work

CSG May 2024 event - WorkSafe Victoria - Psychological safety at work


Psychological safety at work

Presented by: WorkSafe Victoria
Event: CSG Hybrid Lunchtime Presentation -via zoom or in person

Date: Tuesday 14 May 2024, noon
Non-Members welcome to attend

Psychological safety at work
Come along to a special event on 14 May with 3 in-person presenters from WorkSafe Victoria, including an Inspector, on the topic of psychological safety.
Any worker experiencing unsafe work is a matter of concern for all – employees, employers, insurers, and regulators. So what are some practical approaches companies can take to prevent mental injuries and create safe and mentally healthy workplaces?
We’ll hear from people working on this issue for WorkSafe Victoria. They will talk about their experience supporting Victorian employers to adopt a psychosocial risk management approach in their workplaces. This includes the range of psychosocial hazards that duty holders need to address. They will outline how to access the tools and resources that make getting started easy.
There will an extended Q&A session, so bring along your thoughts and questions and join the discussion.

About the Speaker:

CSG Mary 2024 Event - Worksafe - 3 speakers

Madelaine Barry is a Program Officer (Psychological health programs): project manager delivering strategic interventions aimed at preventing and reducing the risk of work-related mental injury.
Darcy Cooper is Program Manager (WorkWell): large scale behaviour change specialist for psychological health and safety.
Daniel McConville is a Psychosocial Inspector: his role is to ensure that Victorian workplaces are meeting their obligation to provide a working environment that is safe and without risks to psychological health.

Date: Tuesday 14 May 2024
Time: 12:00pm to 1:00pm
Where: Regus Yarra Room, 50th floor, 120 Collins Street, Melbourne
How: In person or online via Zoom -the link will be sent out on the afternoon of Monday 8 April
N.B. A video recording of the session will be available on the website exclusively for financial members.
Cost: Financial members* free. Others $15
RSVP: COB Monday 13 May 2024. Online using our RSVP form
Join: Join CSG now [Individual membership fee: $85.]
*If unsure of your membership status, contact This email address is being protected from spambots. You need JavaScript enabled to view it.
   RSVP: by Monday 8 April.
Online using our RSVP form or Email: This email address is being protected from spambots. You need JavaScript enabled to view it., phone the secretary T: (03) 9387 9768 Mobile 0417 040 252
The Zoom event link will be emailed on the afternoon of Monday 13 May 2024.

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