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Showing 'March 2020: Dealing with Customer Abuse'.
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Dealing with
Customer
Abuse
CSG March 2020 Presenter: Kenn Rogers, Safety Team Leader, The Reject Shop

Dealing with Customer Abuse

Presentation by: Kenn Rogers, Safety Team Leader, The Reject Shop

Presentation package now available (members only)

Customer abuse is a growing problem in the retail industry that can take a heavy toll on workers’ confidence and wellbeing. Of the Reject Shop’s 6,000 team members, a majority are part-time and 60% are under the age of 25. This means many are inexperienced and particularly vulnerable when faced with customer aggression.
Kenn Rogers, Safety Team Leader of the Reject Shop, outlined a new approach to the problem in a lunchtime presentation to Central Safety Group on 10 March. This included a trial program the variety discount retailer has been helping to pilot. Known as the Respect and Resilience program, it has proved a great success in reducing incidents at the stores where the trial was implemented.
Kenn spoke about how the program helps team members manage themselves and respond better to customer aggression, as well as how changes to a store environment can help influence customer behaviours.
Kenn also outlined an in-house program he has developed to make staff more aware and responsive to manual handling issues.

The presenter:

Kenn Rogers moved to a career in safety 16 years ago after working as a store manager with Dan Murphy’s. He joined the Reject Shop three years ago after working in safety roles with Dan Murphy’s, Myer and Woolworths.

 
 

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CSG
Networking
Get-together

CSG December 2021 Zoom event - Host: Nan Austin, President, Central Safety Group


Central Safety Group networking get-together

Hosted by Nan Austin, President, Central Safety Group

Tuesday 14 December 2021, noon
A free zoom event for both members and friends of CSG

Central Safety Group Networking Get-together
December is the time of year for us to celebrate our CSG network, share ideas and get to know each other a little better.
While circumstances prevent us from gathering in person for a second year, please join us via zoom for an informal networking function. Let’s share our experiences and valuable lessons from 2021, as well as exploring next year's events.
We are looking forward to celebrating our 60th year in 2022 and welcome your thoughts about the future of Central Safety Group to ensure we continue to remain relevant to our members and the wider safety community.

Date: Tuesday 14 December 2021
Time: 12:00pm to 1:00pm
How: Online via Zoom.
As this is a casual event, this session will not be recorded.
BYO lunch and join us for a chat.
The link for the zoom meeting will be emailed to all those on our mailing list. If you are not on our mailing list and would like to attend, please email the Membership Co-ordinator, This email address is being protected from spambots. You need JavaScript enabled to view it.
Don’t forget to put every second Tuesday from February to December in your Calendar!

Relax at Sunshine Motor Inn

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