March 2020: Dealing with Customer Abuse

Customer Abuse: The Reject Shop’s Frontline Solutions

Date & Time: Tuesday 10 March at 12:00pm

PLEASE NOTE CHANGE OF VENUE:

Venue: Venue: DXC Technology, Level 19 (Board Room 1), 360 Collins Street, Melbourne
(between Queen & Elizabeth Streets).

Customer abuse: The Reject Shop’s frontline solutions

Customer abuse is a growing problem in the retail industry that can take a heavy toll on workers’ confidence and wellbeing. Of the Reject Shop’s 6,000 team members, a majority are part-time and 60% are under the age of 25. This means many are inexperienced and particularly vulnerable when faced with customer aggression. Kenn Rogers, Safety Team Leader of the Reject Shop, will give a lunchtime presentation on 10 March 2020... Read More

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