August 2021 Presentation: Managing the healthcare challenge of COVID-19

Presentation & Full Meeting Video Now Available
CSG Meeting: August 2021
Alison Hunt-Sturman, Group Manager, WHS, Mercy Health Australia
Check out the latest presentation from our August 2021 meeting, along with the full meeting video, now available to members.

Managing the healthcare challenge of COVID-19

Alison Hunt-Sturman took us through the full and detailed journey of how her team faced the challenges of COVID-19 during 2020. During the discussion afterwards, Alison suggested that perhaps she should have issued a trigger warning before her presentation, because it certainly brought back many memories for those present!

We could certainly identify with their experience that began with a naive thought that the situation would be short-lived and that their existing systems were able to keep everything under control. However, as the full impact began to unfold, it was clear that Alison's early warnings, which had been considered overdramatic by some at the time, were justified. As Alison outlined the many developments in the pandemic and the accompanying body of knowledge, it was quite starling to realise how much changed just in the short period between March and May.

One of the stand-outs for me was Alison's discussion about the challenge of boosting the workforce. There was not only the obvious need to replace clinical staff on furlough, but they needed to boost staff in other areas as well. One example was in the IT department to handle all the technological changes. Another big issue was in aged care, where the restriction on family members visiting had a huge impact, because these carers make such a big contribution to the daily workload.

While the current experience is looking more and more like a replay of 2020, the positive side is that practices that were developed last year, and are in a continual state of review, are now putting Alison and her team in good stead for dealing with it.

Alison's presentation complements the talk by Christina Rennick from St Vincents Hospital earlier this year, Hospital Safety during the Pandemic, which you can access here (log in first)

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August 2021: A Hunt-Sturman, Mercy Health

Managing the healthcare challenge of COVID-19.

Date & Time: Tuesday 10 August 2021 at 12:00pm 


Speaker: Alison Hunt-Sturman, Group Manager, WHS, Mercy Health Australia

Topic: Living through COVID-19 in healthcare and aged care

When the Covid-19 crisis arrived, organisations everywhere were hit with a massive task without warning and precedent. The healthcare industry faced significant challenges in managing and implementing new and complex requirements.
Alison Hunt-Sturman, Group Manager, WHS, at Mercy Health Australia, presented a compelling account of what happened across the healthcare industry as well as within her organisation. Mercy Health manages four public hospitals, 30 aged care homes, in-patient and outpatient mental health services, and home care services around Australia.
“We are serving some of the most vulnerable members of the community. We couldn’t just shut down,” said Alison. In addition to the many thousands of clients in its care, Mercy Health has a workforce of 9,000 people.
There was a great deal for Alison's team and other sections to care about, learn, plan, organise and manage carefully to ensure everything was kept functioning safely, all the while dealing with the impact of the unknowns. Alison discussed the issues they faced, how it affected their operations and people, and how they responded.

Note: RSVP by close of business Monday 9 August 2021.  When booking for this Event, please ensure you select the August Meeting from the dropdown list (shaded orange), to RSVP to this meeting.


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