Central Safety Group Melbourne

June 2021

Human factors and human error

Presentation by: Dr Kate Branford, Senior Human Factors Specialist, V/Line

Presentation package now available (members only)

Human Factors issues constitute a significant source of risk in many industries. Human error contributes to an estimated 60-80% of incidents, while other Human Factors issues also play a part in a large proportion of incidents.
Understanding human error, how it contributes to safety incidents and how it can be managed, was the subject of a zoom talk by Dr Kate Branford on 8 June, 2021.
Kate is the Senior Human Factors Specialist at V/Line, which operates Victoria’s regional public transport network, and has worked in this role for seven years.She spoke about what Human Factors is, how it relates to human error and how it can be applied in the workplace to help improve health and safety performance.
The rail industry attracted her due to its collaborative approach to safety and the many opportunities for improvement; she gave examples of these in her talk.

The presenter:

Dr Kate Branford studied at the ANU, majoring in Sociology, with a focus on industrial accidents. She wrote her Honours thesis on the role of blame in accident investigation and then completed an industry-based Doctorate in Human Factors with the Defence Science and Technology Organisation. Her supervisor was Professor Andrew Hopkins, who is internationally recognised for his ground-breaking work in industrial safety and accident analysis. Before joining V/Line in 2014, Kate worked as a Human Factors consultant focusing on defence, aviation and nuclear power projects. At V/Line her role includes error management, incident investigation, Rail Resource Management and supporting Human Factors integration into rail projects and changes.