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Showing 'July 2023: Facing a rise in customer aggression'.
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Facing
Customer
Aggression
CSG July 2023 speaker: Amy Lynes: Facing a rise in customer aggression

Facing a rise in customer aggression

Presentation by: Amy Lynes, Senior Workplace Relations Consultant, National Retail Association

CSG event video now available (members only)
Presentation package now available (members only)

Retail workers are currently confronted by a trend of rising bad behaviour from customers, manifest as frustration, anti-social behaviour and aggression, which is affecting employees’ workplace safety and wellbeing.

This issue was discussed in a presentation on 11 July by Amy Lynes, Senior Workplace Relations Consultant with the National Retail Association (NRA). She spoke about the impact of customer aggression on frontline retail employees, both in large retailers and small local businesses.

The industry is focused on how to manage this trend, alongside other workplace health and safety obligations, including controlling psychosocial risks and proactively preventing sexual harassment, to keep their employees safe and properly supported.

Amy said the NRA has seen a huge increase in demand from their members for training courses on dealing with aggressive customers, as well as members accessing their guides on topics such as preventing workplace sexual harassment.

Her presentation was followed by questions and discussion.

The presenter:

Amy Lynes joined the National Retail Association (NRA) in 2022, where she is a Senior Workplace Relations Consultant. NRA is a not-for-profit peak industry body that represents the interests of over 40,000 shop fronts across Australia. Prior to that Amy, who has a law degree, led a Human Resources team for over a decade with a national retail and manufacturing business. This included overseeing areas such as learning and development, industrial relations and work health and safety.

 
 

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Challenging
Mainstream
OHS Views

CSG June 2025 event - Kevin Jones, Editor, SafetyAtWorkBlog


Challenging mainstream OHS views

Presented by: Kevin Jones, Editor, SafetyAtWorkBlog
Topic: Challenging mainstream OHS views


How: CSG Non Hybrid Lunchtime Presentation -via zoom only

Date: Tuesday 10 June 2025, noon
Non-Members welcome to attend

Challenging mainstream OHS views
We can always count on Kevin Jones to broaden our horizons via new books and publications on a range of topics. His presentation to Central Safety Group on Tuesday 10 June 2025 will be no exception.
Kevin's discussion will include publications that are not directly related to OHS, but provide valuable insights that can stimulate an OHS professional's thinking about their approach to OHS.
By challenging mainstream views on topics such as leadership, Kevin aims to inspire discussion and widen our knowledge of important topics.
Kevin's overview will include topics directly related to OHS as well, such as a recent study about employee well-being and mental health.
The presentation will be followed by a question and discussion session.

About the Speaker:

Kevin Jones is a consultant and advisor in a wide range of OHS projects.
He is internationally recognised for his commentary and analysis on safety-related matters in his popular award-winning SafetyAtWorkBlog (safetyatworkblog.com).
Kevin is a Life Member of Central Safety Group.

Date: Tuesday 10 June 2025
Time: 12:00pm to 1:00pm
How: online via Zoom only - the link will be sent out on the afternoon of the Monday preceding the event
N.B. A video recording of the session will be available on the website exclusively for financial members.
Cost: Financial members* free. Others $15
RSVP: COB Monday 9 June 2025. Online using our RSVP form
Join: Join CSG now [Individual membership fee: $85.]
*If unsure of your membership status, contact This email address is being protected from spambots. You need JavaScript enabled to view it.
   RSVP: by Monday 9 June.
Online using our RSVP form or Email: This email address is being protected from spambots. You need JavaScript enabled to view it., phone the secretary T: (03) 9387 9768 Mobile 0417 040 252
The Zoom event link will be emailed on the afternoon of Monday 9 June 2025.

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