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A Look
at some
New Thinking

CSG May 2020 Presenter:  Kevin Jones, safetyatworkblog.com

A look at some new thinking

Presentation by: Kevin Jones Freelance writer, SafetyAtWorkBlog

CSG Talks Logo 2Welcome to the first of a series of videos exclusive to Central Safety Group while normal physical meetings are suspended.
Some new books about key OHS issues are discussed in this 10-minute video by Kevin Jones, author of the influential SafetyAtWorkBlog.

The Bystander Effect: The Psychology of Courage and Inaction
Author: US psychologist Professor Catherine Sanderson
This book deals with the psychology and context of expecting people to intervene in unsafe workplace situations. Kevin says it includes some useful insights and advice on dealing with bullying.

The COVID19 Pandemic: Lessons on building more equal and sustainable societies
Authors: Professor Michael Quinlan and a dozen of his global colleagues
Kevin discusses this highly topical research paper that examines whether things could, and should, change in the workplace because of the current situation, and the potential implications for OHS.

Michael Tooma on Mental Health
Author: Michael Tooma
Kevin mentions several topics of interest in this book: the legal implications of workplace bullying; industrial manslaughter, and the importance of both managerial and organisational approaches to mental health in the workplace.

We hope you enjoy Kevin’s discussion. Details of the publications can be found under Further Reading in the Members section of our website: www.centralsafetygroup.com.

The presenter:

Kevin Jones has been a consultant, writer and commentator on OHS matters for many years, and is a Life Member of Central Safety Group. He is well known for his award-winning SafetyAtWorkBlog.com, as well as a podcast series of interviews with leading safety experts safetyoz.podbean.com

 
Dealing with
Customer
Abuse
CSG March 2020 Presenter: Kenn Rogers, Safety Team Leader, The Reject Shop

Dealing with Customer Abuse

Presentation by: Kenn Rogers, Safety Team Leader, The Reject Shop

Presentation package now available (members only)

Customer abuse is a growing problem in the retail industry that can take a heavy toll on workers’ confidence and wellbeing. Of the Reject Shop’s 6,000 team members, a majority are part-time and 60% are under the age of 25. This means many are inexperienced and particularly vulnerable when faced with customer aggression.
Kenn Rogers, Safety Team Leader of the Reject Shop, outlined a new approach to the problem in a lunchtime presentation to Central Safety Group on 10 March. This included a trial program the variety discount retailer has been helping to pilot. Known as the Respect and Resilience program, it has proved a great success in reducing incidents at the stores where the trial was implemented.
Kenn spoke about how the program helps team members manage themselves and respond better to customer aggression, as well as how changes to a store environment can help influence customer behaviours.
Kenn also outlined an in-house program he has developed to make staff more aware and responsive to manual handling issues.

The presenter:

Kenn Rogers moved to a career in safety 16 years ago after working as a store manager with Dan Murphy’s. He joined the Reject Shop three years ago after working in safety roles with Dan Murphy’s, Myer and Woolworths.

 
Rebuilding
Safety
Culture
CSG February 2020 Presenter:  Mary Kikas, Action OHS Consulting

Rebuilding safety culture - a case study

Presentation by: Mary Kikas, Action OHS Consulting

Presentation package now available (members only)

When employee morale, trust and job satisfaction plummet in the wake of major changes, how do you restore a strong safety culture? Mary Kikas faced that exact challenge when asked to help the Health and Safety team of a utilities company that had undergone a significant change management process and redundancies.
She outlined what happened in a presentation to Central Safety Group at its first meeting for 2020 on 11 February.
Mary discussed the principles and approach adopted and the setbacks and obstacles that had to be overcome. In addition, she described step-by-step what it took to drive effective risk management and improve safety culture.

The presenter:

Mary Kikas has had a long career in health and safety management, working both in-house and as a specialist consultant. Her background includes roles across a range of industries including manufacturing, rail, construction, aged care and disability. Mary also conducts work as an expert witness in matters of Common Law, Public and Product liability, failures in building regulations and TAC accidents. She is currently an OHS and Ergonomics Consultant with Action OHS Consulting. Initially qualified as a physiotherapist, Mary has obtained tertiary qualifications in Occupational Health and Safety Management and in Ergonomics. She is a certified OHS Management System Auditor and has held office with a number of professional committees.

 
Safety
Shake-up
across the
Tasman
CSG November 2019 Presenter:  Nan Austin, Management Systems Consulting & Auditing

Safety Shake-up across The Tasman

Presentation by: Nan Austin, Consultant, Management Systems Consulting & Auditing

Presentation package now available (members only)

The death of 28 miners in an underground explosion at New Zealand’s Pike River Coal Mine nine years ago led to anger, accusations and the call for a major inquiry into the country’s safety laws. The result was a major re-engineering of New Zealand’s safety systems with the introduction of the new Health and Safety Work Act in 2016.
Nan has just returned to Melbourne after three years as Manager, Health and Safety at the University of Waikato on New Zealand’s North Island. She gave a first-hand account of the safety reforms in New Zealand, and how the new system is working out, concluding that there is still a long way to go in achieving an effective proactive approach.

The presenter:

Prior to her three years as Health and Safety Manager at the University of Waikato in New Zealand, Nan held a number of senior national safety roles in Australia. This included Manager, Work Health and Safety at the Red Cross Blood Bank and National OHS Manager at Healthscope. Throughout her career Nan has specialised in the development of auditable systems for safety and injury management. Her work experience has been complemented by studies at Masters level in Business Administration and Personal Injury Management.

 
Dealing
with Safety
Clutter
CSG October 2019 Presenter: Dr David Provan, Managing Director, Forge Works, & Lecturer & Researcher, Griffith University, Queensland.

Safety Clutter and What to do About it

Presentation by: Dr David Provan, Managing Director, Forge Works

Presentation package now available (members only)

Does OHS in your workplace feel weighed down by paperwork, rules and procedures? Dr David Provan said this can be due to ‘safety clutter’, described in a study he co-authored as "the accumulation of safety procedures, documents, roles and activities that are performed in the name of safety, but do not contribute to the safety of operational work." Worse, this can create negative beliefs and attitudes to safety, according to the research.
David spoke about how to identify ‘safety clutter’, what to do about it and how to remove it in a lunchtime presentation to Central Safety Group on Thursday, 10 October.
He said that clutter can take the form of too many rules and procedures, duplication and ‘tick the box’ safety activities. This can include meetings, audits, observations and investigation processes that are not actually reducing the risk of safety incidents. David explained how to ‘de-clutter’ without affecting legal compliance and certification.

The presenter:

Dr David Provan, a leading safety thinker and practitioner, is the former General Manager, Health, Safety and Environment for Origin Energy. He has more than 20 years of safety management experience across several high-hazard industries with international operations. David is the founder of safety consultancy firm Forge Works, and also a part-time lecturer and researcher at Queensland’s Griffith University. He has a Bachelor of Behavioural Science (Psychology), Masters of Health Science (Risk Management and OHS), Masters of Business Administration (Finance) and a PhD in Safety Science, where his research thesis was titled, “What is the role of a Safety Professional? The identity, practice and future of the profession”.

 
 

Next Meeting

 

Safety Risks -
Understanding
Human Factors

CSG May 2021 Zoom meeting - Speaker: David Trembearth, Safety Business Partner, Coles



Safety risks and understanding human factors

Presented by Dr Kate Branford, Senior Human Factors Specialist, V/Line

Tuesday 8 June 2021, noon

Safety risks and understanding human factors
Human Factors issues constitute a significant source of risk in many industries. Human error contributes to an estimated 60-80% of incidents, while other Human Factors issues also play a part in a large proportion of incidents.
Understanding human error, how it contributes to safety incidents and how it can be managed, will be the subject of a zoom talk by Dr Kate Branford at midday on 8 June.
Kate is the Senior Human Factors Specialist at V/Line, which operates Victoria’s regional public transport network, and has worked in this role for seven years. She will talk about what Human Factors is, how it relates to human error and how it can be applied in the workplace to help improve health and safety performance.
She says the rail industry attracted her due to its collaborative approach to safety and the many opportunities for improvement. She will give examples of these in her talk.

About the Speaker:

Dr Kate Branford studied at the ANU, majoring in Sociology, with a focus on industrial accidents. She wrote her Honours thesis on the role of blame in accident investigation and then completed an industry-based Doctorate in Human Factors with the Defence Science and Technology Organisation. Her supervisor was Professor Andrew Hopkins, who is internationally recognised for his ground-breaking work in industrial safety and accident analysis.
Before joining V/Line in 2014, Kate worked as a Human Factors consultant focusing on defence, aviation and nuclear power projects. At V/Line her role includes error management, incident investigation, Rail Resource Management and supporting Human Factors integration into rail projects and changes.

Date: Tuesday 8 June 2021
Time: 12:00pm to 1:00pm
How: Online via Zoom.
N.B. A video recording of the session will be available on the website exclusively for financial members.
Cost: Financial members* free. Others $10
[Individual membership fee for 2021: $75]
*If unsure of your membership status, contact This email address is being protected from spambots. You need JavaScript enabled to view it.
RSVP: COB Monday 7 June, 2021.
The Zoom meeting link will be emailed upon confirmation of payment.
Online using our RSVP form
or phone the secretary T: (03) 9387 9768 Mobile 0417 040 252
or Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Don’t forget to put every second Tuesday from February to December in your Calendar!

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