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Managing
Customer
Behaviour
CSG April 2019 Presenter: Kristen Richardson, Wellbeing and Safety Business Partner Team Leader, ANZ

Staff Safety and Difficult Customer Interactions

Presentation by: Kristen Richardson, Wellbeing and Safety Business Partner Team Leader, ANZ

Presentation package now available (members only)

Many businesses have seen an upsurge in staff impacted by difficult customer interactions that may place them at risk of a physical or psycho-social illness. This has particularly been the case in the banking industry and is varied across customer contact, whether it is face-to-face or telephone interactions.
ANZ Bank has a strategy in place to keep their staff safe from this risk and this was presented by Kristen Richardson, Wellbeing and Safety Business Partner Team Leader, at a lunchtime presentation to Central safety Group on 9 April, 2019.
The strategy looks at all aspects of staff safety – physical, psycho-social and most importantly the leadership culture shift required to enable this strategy to be successful. This strategy was developed using external consultancy expertise and research across other industries.

The presenter:

Kristen Richardson joined ANZ in mid-2014 and has been in her current role providing Business Partnering wellbeing and safety support across ANZ Australia Division for two years. Prior to that, she was Retail Wellbeing and Safety Business Partner at ANZ. She spent over seven years in senior HR roles with infrastructure company Golder Associates after being with Coles Supermarkets for 10 years as National HS Manager. Kristen started her career in nursing before studying OH&S at RMIT and doing further studies in change management.

 
A Hidden
Explosive
Hazard
CSG March 2019 Presenter: Richard Greenwood, RG Chemical Safety

An explosive hazard hidden in plain sight

Presentation by: Richard Greenwood, RG Chemical Safety

Presentation package now available (members only)

Combustible dust can be a hidden chemical hazard in workshops, factories, storage facilities and many other places. Because it’s not classified as a hazardous substance or as dangerous goods, it is often ignored in workplace procedures and risk control. The significance of this was discussed by chemical hazards expert Richard Greenwood in a lunchtime presentation to Central Safety Group on 12 March.
The consequences of not recognising the presence of combustible dust were dramatically demonstrated recently when two workers doing routine maintenance were seriously injured in a workplace explosion in Victoria. The result was an Enforceable Undertaking for the company involved, including preparation of basic workplace training materials and a video for awareness of the hazard. Richard spoke about this case as part of its compliance with WorkSafe’s Enforceable Undertaking.
He explained how fine combustible dusts are likely to form and potentially explode when disturbed in an enclosed space. He also discussed how to detect and manage risks associated with this.

The presenter:

Richard Greenwood has spent over 25 years working in chemical safety training and consulting and has been involved in the development of some key chemical safety regulations. His career includes 15 years as Manager, Compliance and Training with Chemwatch, an international company with its headquarters in Australia. He now has his own business, RG Chemical Safety.

 
OHS Careers -
What's Hot &
What's Not
CSG February 2019 Presenter: Rachel McGregor and Ebonie Martello, Safety People

OHS Careers and Recruitment - what’s hot and what’s not

Presenters:

    Rachel McGregor, Safety People
    Ebonie Martello, Safety People

Presentation package now available (members only)

Key job market trends in safety in Australia were the subject of a presentation at the Central Safety Group’s first meeting for 2019 on 12 February.
OHS recruitment specialists Rachel McGregor and Ebonie Martello of Safety People gave a presentation followed by an extensive Q&A session with the audience.
They spoke about how employment trends are matching the industries experiencing a boom and presented a table of salary trends for various OHS positions in the Melbourne market. They noted that the demand for consultants is increasing and talked about the reasons for this as well as the implications for those seeking OHS roles.
They concluded by discussing what employers are looking for in a safety professional and what candidates are looking for in an employer.

The presenter:

Before joining Safety People, Rachel McGregor worked in WorkCover/Return-to-Work roles.

The presenter:

Before joining Safety People, Ebonie Martello was an OH&S Advisor with John Holland.

 
Construction Safety
during the
Boom
CSG November 2018 Presenter: Greg Splatt

Construction Safety During the Boom

Presentation by: Greg Splatt

Presentation package now available (members only)

Throughout Australia there is unprecedented growth in all areas of construction – commercial, civil and residential. This boom has created issues relating to knowledge, skills and competencies needed at all levels of the construction workforce.
The issue of safety in this climate was discussed by Greg Splatt, a construction safety manager and trainer, in a lunchtime presentation for Central safety Group on 13 November.
Greg said that many people are coming into the industry with the promise of long-term work, long hours and good pay packets. But without the necessary industry experiences and know-how, what risk do they present on job sites? Challenges with safety understanding and experience can also exist at supervisor and manager level.
Greg also spoke extensively about his experiences with the unique OHS challenges during extensive construction rebuilds after major events such as cyclones and bushfires.

The presenter:

Greg Splatt has spent many years as a Safety Manager in the construction industry, and is also a trainer in various OHS courses with the Master Builders Association. He has experience in all areas of construction and is an experienced safety systems auditor and incident investigator. Prior to working in OHS, Greg was a detective in the Victorian Police Force.

 
Fresh Look
at Safety
Inspections
CSG October 2018 Presenter: Dr Ross Donohue, Senior Lecturer, Monash University

A Fresh Look at Safety Inspections

Presentation by: Dr Ross Donohue, Senior Lecturer, Monash University

Presentation package now available (members only)

There has been surprisingly little research done on how inspectors assess health and safety in workplaces. Although the inspectors’ task is grounded in rules and regulations, there are few standardised measures to assist them.
Dr Ross Donohue, our speaker on 9 October, has done ground-breaking work on this. He shared his research findings with us and outlined the 7-item generic OHS metric checklist he developed as a result of this research, in order to create a standardised tool to assist inspectors.
Ross also talked about the need for developing measures and training to assist OHS inspectors to assess psycho-social risk.

The presenter:

Dr Ross Donohue, Senior Lecturer, Monash University. Dr Ross Donohue works in the Faculty of Business and Economics at Monash University as a Senior Lecturer. He is currently working on a program to improve the training, competency assessment and development of safety inspectors. His other work includes developing a competency-based framework and continuing professional development program for OHS regulators.

 
 

Next Meeting

 

Safety Risks -
Understanding
Human Factors

CSG May 2021 Zoom meeting - Speaker: David Trembearth, Safety Business Partner, Coles



Safety risks and understanding human factors

Presented by Dr Kate Branford, Senior Human Factors Specialist, V/Line

Tuesday 8 June 2021, noon

Safety risks and understanding human factors
Human Factors issues constitute a significant source of risk in many industries. Human error contributes to an estimated 60-80% of incidents, while other Human Factors issues also play a part in a large proportion of incidents.
Understanding human error, how it contributes to safety incidents and how it can be managed, will be the subject of a zoom talk by Dr Kate Branford at midday on 8 June.
Kate is the Senior Human Factors Specialist at V/Line, which operates Victoria’s regional public transport network, and has worked in this role for seven years. She will talk about what Human Factors is, how it relates to human error and how it can be applied in the workplace to help improve health and safety performance.
She says the rail industry attracted her due to its collaborative approach to safety and the many opportunities for improvement. She will give examples of these in her talk.

About the Speaker:

Dr Kate Branford studied at the ANU, majoring in Sociology, with a focus on industrial accidents. She wrote her Honours thesis on the role of blame in accident investigation and then completed an industry-based Doctorate in Human Factors with the Defence Science and Technology Organisation. Her supervisor was Professor Andrew Hopkins, who is internationally recognised for his ground-breaking work in industrial safety and accident analysis.
Before joining V/Line in 2014, Kate worked as a Human Factors consultant focusing on defence, aviation and nuclear power projects. At V/Line her role includes error management, incident investigation, Rail Resource Management and supporting Human Factors integration into rail projects and changes.

Date: Tuesday 8 June 2021
Time: 12:00pm to 1:00pm
How: Online via Zoom.
N.B. A video recording of the session will be available on the website exclusively for financial members.
Cost: Financial members* free. Others $10
[Individual membership fee for 2021: $75]
*If unsure of your membership status, contact This email address is being protected from spambots. You need JavaScript enabled to view it.
RSVP: COB Monday 7 June, 2021.
The Zoom meeting link will be emailed upon confirmation of payment.
Online using our RSVP form
or phone the secretary T: (03) 9387 9768 Mobile 0417 040 252
or Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Don’t forget to put every second Tuesday from February to December in your Calendar!

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